Facilities Management


  • Develop business strategies to meet corporate drivers
  • Leverage business capability and build capacity for growth
  • Assess and implement strategies to ensure alignment to corporate objectives
  • Support acquisitions with a change programme for integration

The value Changestone offers is based on a truly unique understanding of the FM industry.

Our team has successfully developed strategies and capabilities for corporate clients, occupiers, Global FM providers and emerging new entrants.

Our team can be recognised as the leading developers of the Integrated Model, which is seen today as driving the globalisation of FM.

As architects of the Integrated Model, we understand the role and value of the Integrator function. We understand how to manage facilities, how to deliver a service and above all, how to represent the client’s best interest.


  • Organisational and people development supported by Business Process Mapping and re-engineering
  • Operational reviews, performance assessment and cost analysis
  • Interim Support
  • Business, commercial, contractual and operational risk mitigation
  • Procurement of FM Suppliers


  • Operational and performance audit to ensure compliance
  • Project and Programme Management
  • Mobilisation resources
  • Transformation and change tools and resources

Underpinning all of this is our depth of experience and capabilities in Change and Transformation Management.

Effective change programmes add value to the organisation based on a 3 stage approach – mobilise, transition and transform – built around the following success factors – CREST:

  • Communicate, communicate and communicate with all stakeholders
  • Recognise the need for cultural change
  • Effect robust programme management and risk mitigation
  • Set realistic expectations for each stage
  • Targets  – determine and agree clear objectives