Business Process Outsourcing

Business Process Outsourcing has evolved from the contracting out of back office processes to the strategic decision to focus on core business activities.

Drivers for change have been expanded from cost reduction and consolidation of processes, to the creation of long-term business partnerships with the aim of increasing shareholder value by enabling growth and bottom line performance.


  • A core business focus by developing sustainable outsourcing strategies
  • Leverage business capability and build capacity for growth
  • Assess and implement strategies to ensure alignment to corporate objectives


  • Organisational and people development supported by Business Process Mapping and re-engineering
  • Operational reviews, performance assessment and cost analysis
  • Interim Support
  • Business, commercial, contractual and operational risk mitigation

ChangeStone has worked in the Outsourcing arena for over 20 years.

We have developed, implemented and operated outsourcing models based on the following CORE success criteria:

  • Clear expectations and well defined success metrics
  • Openness and transparency in ownership and decision making
  • Right people, right competencies all enabled through communication
  • Engagement across the business, alignment and clear accountability to underpin successful business partnerships

Underpinning all of this is our depth of experience and capabilities in Change and Transformation Management.

Effective change programmes add value to the organisation based on a 3 stage approach – mobilise, transition and transform – built around the following success factors – CREST:

  • Communicate, communicate and communicate with all stakeholders
  • Recognise the need for cultural change
  • Effect robust programme management and risk mitigation
  • Set realistic expectations to underpin a cooperative e partnership culture
  • Targets – determine and agree clear objectives


  • Operational and performance audit to ensure compliance
  • Project and Programme Management
  • Mobilisation resources
  • Transformation and change tools and resources